Platinum • Wi-Fi Karaoke Machine

I have no complaints about the Wonderful Karaoke machine.

The three issues I had were poor communication and no real customer service. It has been 7 days, and I have not received any real-time customer service. I have received several automatic emails saying they are swamped and will contact me.

The second issue is that the machine requires a 2.4 GHz frequency, but Spectrum, my internet provider, only provides 5 GHz. I had to buy a 5-port gigabit desktop switch and Eero internet equipment. I spent an entire week trying to connect to my wifi, calling Singing Machine customer service, and calling Spectrum. I had a friend buy the equipment needed to get the machine working.

Third issue was the bring new karoke machine screen pops up an Singing maching adverstisment to try a 3-month subscription for only $9.99 to find out the link goes to the page offering a $9.99 to start the first month subscription.

BTW, I am still waiting for customer service to assist with my questions.

I just received an email asking for a review of my Singing Machine purchase… here it goes!

I ordered this machine directly from the Singing Machine company around Black Friday with the intent of making some fun memories with my 2 young sons singing karaoke during the Christmas season.

When the unit arrived and we plugged it in - the screen was completely blank. The colored lights were on around the circular speaker, so power was going to the unit, but the screen had absolutely no activity.

Without the screen working, the unit was totally inoperable. I called the Singing Machine customer service number right away and spoke to 2 of the rudest customer service representatives I’ve ever interacted with - one a traditional representative and one a manager.

After much grilling of me as the customer as to what I might have done to make the machine not operate properly - which felt horrible as all I had done was excitedly open the box immediately upon delivery and plug the unit in - I was offered 2 solutions for my defective and inoperable machine.

They would either provide me a prepaid return label to send the machine back, and once it was looked over by their staff and determined to actually be unusable because of an error on their part/product’s end - I would then be sent a replacement unit.

Or, if I wanted my money back for a refund - I was expected to pay to ship the item back to them myself. I live in Florida and their company is in California.

Even with the Black Friday discount - the machine was still several hundred dollars. After the AWFUL experience of trying to navigate a solution with the 2 customer service representatives, as well as already receiving one machine that was unusable and defective brand new out of the box upon delivery, I decided I didn’t want to risk being sent a replacement machine that would somehow be defective again in the short or long term.

My husband even called the company back the morning after we received the machine to try and talk with a different representative, and there was absolutely no understanding or willingness on their part to provide us a prepaid return label and a refund of our money for their defective product.

So in order to get my money refunded for a completely unusable and defective unit - I had to pay $100+ dollars of our own money to ship the item back to them within a timeframe they determined.

They required me - even though I was again using our own $100+ to ship the item back to them - to use UPS, provide them a tracking number so they could track the return of my unit, include specific return paperwork that if not filled out exactly right would on their end waive my right to a refund altogether, and the unit had to be dropped off at UPS within 15 days of the purchase of the machine NOT the date of delivery.

I purchased the unit on 12/1 and it was delivered to my house on 12/13 in the late afternoon. By their policy - I had until 12/15 to bring my return to UPS (which was a Sunday and no UPS locations were open) so I really only had until close of business at UPS on Saturday 12/14 (which was noon because it was a Saturday) to get my defective machine packed back up, all paperwork filled out correctly, $100+ paid for by us and dropped off at UPS in order to even be eligible to have my money eventually refunded to me. All together from delivery on 12/13 to drop off at close of business at UPS on 12/14 it was less than 24 hours to navigate all of this mess.

The experience was sooooooo awful and disheartening and stressful and horrible. It truly put such a damper on our Christmas season. I would never, ever, ever, EVER make a purchase directly from this company again. I’ve never felt at such a loss as a customer for an issue that was without question not my fault or responsibility and at the same time be treated so horribly by multiple customer service representatives in the process.

If you want to purchase a Singing Machine item - PLEASE out of protection for yourself as the customer!!! - purchase it at a reputable retailer (Target/Walmart/Amazon/Best Buy/etc)!! That way if something happens to be wrong with the unit brand new out of the box - you can have the option of returning it for a refund NOT at the cost of return shipping to you as the customer and NOT being bound by the Singing Machine’s ridiculous return timeframe and company serving vs. customer serving policies!!!

Photos are of the defective unit upon arrival to our home and the email I received regarding my desire to return the unusable unit for a refund of our money vs. replacement.

My dad got me this for Christmas, this machine is an amazing and the “premium” subscription is an awesome deal. I use this machine so much it hates me. I love the fact that it has two microphones so me and my sister can sing duo songs together. And it’s also super easy to set up! It takes 10-20 minutes tops!! 10000/10!!!

This might be small and compact, but it sure is powerful, crisp, and fun! There is no assembly required. Just open it up, plug it in, put some batteries in the cordless microphone, and sing your heart out. I love this machine! We are going to have a big family party with it on Thanksgiving too.

The Singing Machine is the best Karaoke Machine I've ever had. Whoevercame up with this machine, pulled all the stops. I love this machine.

Very satisfied with the singing machine !

It was easy to set up, looks good in my space, and it’s cool that it has some built in apps. Youtube app is on the screen and it will not go to youtube. It doesn’t integrate with karafun, and the preset sound variations sound cheap. I expected more for this price

Dont have any tracking number after almost one week order
I bought july 16th one singing machine, and still now dont recive ANY tracking number or estimate date of delivery. I m from Brazil, and return to Brazil july 29th.
I m trying to contact you by site chat since monday and no answer, try to call with the 2 Numbers I found and just recording machine.

PLEASE I JUST WANT TO KNOW IF THIS MACHINE WILL ARIVE

I bought july 16th one singing machine, and still now dont recive ANY tracking number or estimate date of delivery. I m from Brazil, and return to Brazil july 29th.
I m trying to contact you by site chat since monday and no answer, try to call with the 2 Numbers I found and just recording machine.

PLEASE I JUST WANT TO KNOW IF THIS MACHINE WILL ARIVE

I really like this machine; it is user-friendly. It is great for parties and family get togethers.

I am a Singing Machine customer who has purchased two Singing Machines and subscribes to the app. I was disappointed when my upgrade machine stopped working. I was close to the expiration of my warranty period or just over when it broke. Singing Machine asked me to photo and video the broken machine. I did and sent them in along with my proof of purchase. The contact I had with Singing Machine was polite and responsive. My wife loves to sing and the Singing Machine has had a positive impact on our lives. She sings almost every day to most any song she desires. We are extremely happy with Singing Machine.

Hi. It’s great. I love it. Has anyone found the way to connect it to external speakers.

Not so sure i know what im doing with this thing. I haven’t had any fun on it yet due to the fact i have to sign up for like over $140.00 to subscribe. I didn’t plan on that.

It is more complicated to use than previous versions

When I say we have had a time with this!!! My sister visited me for the holidays and we sung for 2 hours straight. It was soooo much fun! Get one ! You won’t regret!

Platinum Plus - Premium Wi-Fi Karaoke Machine

Kids LOVE IT

How to conecte both maicrophone at the same time

Love it! The whole family enjoys it.

I really love my karaoke machine. Been having so much fun with it. The only thing is missing is a remote control. I hope one is added soon n the near future… They have can a long way since the first one I owned with the CD’s

Love it. Lots of fun

This product is so easy to set up. The bluetooth conection makes it very mobil and a wide variety of songs that make it fun for all.

Platinum Plus - Premium Wi-Fi Karaoke Machine

Family loves it! Huge hit for Christmas that we still use every weekend…