Frequently Asked Questions - FAQs

Singing Machine Karaoke Machines can be found on all major retailers
in the US. They can also be purchased on our own site.

As the manufacturer, we do not set or suggest retail prices. Please contact your local retailer for pricing.

Yes, Singing Machines include a 90-day warranty from the date of purchase, provided the item was purchased from an authorized distributor/retailer. Proof of purchase is necessary for any repair or replacement.

Contact our Customer Service Department via email at customerservice@singingmachine.com or at our toll free phone number (866) 670-6888 for troubleshooting steps and options available.

Normally, Singing Machine products include a 90-day warranty when purchased from an authorized retailer or distributor. If purchased from an unauthorized party the warranty may be void or expired. Please read the warranty information included with your purchase carefully or click here to view our Warranty Information on-line. Please contact our Customer Service Department via email at customerservice@singingmachine.com or at our toll free phone number (866) 670-6888 for specific information.

Normally a retailer can provide a copy of a receipt. If you are still unable to provide a receipt for your merchandise it would automatically be considered out of warranty.

Unfortunately when you registered your item the following information was posted “please keep a copy of the receipt/proof of purchase as it is required to obtain service within the 90-day warranty”.

We recommend contacting the gift giver for a copy of the receipt if purchased within the 90-day manufacturers warranty period. If you are still unable to provide a receipt for your merchandise it would automatically be considered out of warranty.

Contact our customer service hotline (866) 670-6888 or email us at customerservice@singingmachine.com.

Please note: proof of purchase within the 90-day manufacturers warranty is necessary to supply missing accessories.

Your Karaoke Machine allows use of regular CDs as well as CD+G (CD + Graphics).

Place a CD+Graphics (karaoke disc) in the CD compartment of your Singing Machine Karaoke System.
Make sure your Karaoke System is in CD+G function. Connect the RCA cords included with your purchase as described below:

The RCA cords include two plugs on opposite ends of each cord (yellow, red and white). Yellow is for a video connection, red and white are for audio connections (sound). The red and white cords can also be connected to your TV or stereo for additional audio.Connect the yellow cord (video) to the video out jack (normally located on the back or side panel of your karaoke system)Connect the opposite end of the yellow (video) cord to the video in jack on your TVPress play on your Singing Machine and lyrics should appear on your TV screen.For more detailed instructions, please view your instruction manual titled “MAKING THE CONNECTIONS”

Need more help? Call us at 1-866-670-6888

If you purchased a Bluetooth enabled karaoke system, pair your Bluetooth device to access songs from your own music library, music or karaoke app. If you purchased a Karaoke System with a USB port, click here sto register your machine and to access our Karaoke Library

Click here

You can contact our customer service hotline (866) 670-6888 or email us at customerservice@singingmachine.com for availability.

Tapping or dropping the microphone while it is ON can permanently damage your microphone. Resist the urge to swing the microphone around by the cord.

We do not offer internal components for our merchandise.

I need one of the following items replaced:

Remote Control
Power adaptor/power cord
Antenna
Microphone holder
Musical instrument parts

Contact our customer service hotline (866) 670-6888 or email us at customerservice@singingmachine.com for price and availability.

The features listed in the Glossary of Terms may not necessarily pertain to the particular model that you have. These terms are listed in all manuals to familiarize you with the world of Karaoke.