Rückgabe-Policy

The Singing Machine prides itself in creating JOY through music via our Karaoke Machine Products. If you are not fully satisfied with your purchase, you can simply return or replace your product. You may return your purchase for a full refund (minus shipping costs) within 15 days of your original purchase date on our site. The product must be in new condition and with all original parts. Once your return is received, please allow 3-5 business days for your refund to be reflected in your original method of payment.

For replacement you may return your Singing Machine branded product within the standard 90-day manufacturer’s warranty. The 90 days warranty begins from the date of purchase and is valid/acceptable for the original purchaser. The warranty for each model can be found under your product’s user manual as well as in the website’s Allgemeine Geschäftsbedingungen.

Please contact our customer service department at our toll-free phone # 866-670-6888 or email [email protected] to verify the return eligibility for your product.

LIMITED WARRANTY AND SERVICE INFORMATION

Klicken Sie zum Registrieren Ihrer Ware

The Singing Machine Company, Inc. garantiert, dass dieses Produkt für einen Zeitraum von 90 (90) Tagen ab dem Kaufdatum an den ursprünglichen Käufer von Material-und Verarbeitung frei ist. Das Produkt wird repariert oder ersetzt durch ein neues oder überholt Produkt ohne Aufpreis, wenn es sich als defekt innerhalb der 90 (90) Tag Periode, wenn besagte Produkt wird auf Kosten des Kunden innerhalb der Garantiezeit zurückgegeben. Diese Garantie deckt keine Kosten ab, die bei der Entnahme und Neuinstallation dieses Produkts anfallen.

This warranty does not apply to any product damaged by accident, misuse, abuse, improper line voltage, fire, water, lightning or other acts of God, or any parts or service furnished by you or anyone else. The warranty does not cover cartons, carrying cases, batteries, broken or damaged cabinets, or any other items used in connection with the product or consequential damages due to defect in the product. This warranty does not cover products sold AS IS, FINAL SALE, FLOOR MODEL/LAST ITEM IN STORE, remanufactured or sold outside the SMC distribution channel. For a listing of retailers please contact our Customer Service Department via email at [email protected] or at our toll free phone # (866) 670-6888. All proof of purchase must be reviewed by our Corporate Headquarters for warranty replacement authorization.

Alle stillschweigenden Garantien sind auf die Dauer dieser Gewährleistung beschränkt. Dies ist die vollständige Garantie und keine andere ausdrückliche Garantie ist gültig. Einige Staaten erlauben keine Beschränkungen, wie lange eine implizite Garantie anhält oder einen Ausschluss oder Beschränkungen von zufälligen oder Folgeschäden, so dass die oben genannten Beschränkungen oder Ausschlüsse möglicherweise nicht auf Sie zutreffen.

This warranty gives you specific legal rights and you may also have other rights, which may vary from state to state. For callers seeking assistance outside of the US and Canada please contact our corporate office at (954) 596-1000 or email us at [email protected].

IF THE UNIT IS OUTSIDE OF THE MANUFACTURER’S WARRANTY PERIOD, please call us at (866) 670-6888 or email us at [email protected] and we will give you information on how to obtain service.

TO OBTAIN SERVICE ON WARRANTY UNITS IN THE USA & CANADA, Please contact the retailer first if said product is within the store return policy time frame. DO NOT SHIP MERCHANDISE to our service facility prior to contacting our Customer Service Department via email at [email protected] or at our toll free phone # (866) 670-6888. Product/s must be shipped prepaid by an insured carrier to the service center address. To establish eligibility of repair or replacement, YOU MUST INCLUDE documentation issued by our Customer Service Department. It is also necessary to include a copy of the proof of purchase confirming the item/s was sold within the 90-day manufacturer’s warranty period, a shipping address, daytime phone # and an explanation of the problem. The Singing Machine Company Inc., reserves the right to refuse delivery if proper steps outlined above have not been followed.

EXTENDED WARRANTY AND SERVICE INFORMATION

A Singing Machine Extended Garantie extends your Singing Machine 90 day warranty for up to three (3) years and provides for a one time replacement of your Singing Machine product if it fails to perform to factory specifications. Replacement products may be new or refurbished products that perform to factory specifications of the original product. If a like kind product is unavailable, you may receive the original value of the product (not including taxes, shipping or handling) in a check, gift card, or voucher. You may be required to ship the product to a designated facility for inspection. Note: Unintentional or accidental damage to the product that results from normal customary use and handling of the product such as drops and liquid spills that render the product inoperable is NOT covered.

Singing Machine Extended Garantien beginnen nach dem Gesang Machine's 90 Day Garantie und schließen Sie nach dem Ersatz Ihres Produkts oder am Ende des Begriffs auf den Plan, den Sie gekauft.

So erhalten Sie Service unter Erweiterter Gewährleistung: If the covered Singing Machine requires service, please call us at 888-959-9725 toll-free and have the extended warranty policy number available.

Ihre Pflichten: You must follow the instructions for use contained in your owners’ manual. You must have the product maintained in accordance with recommendations outlined in the owners’ manual. Failure to maintain the product in accordance with these instructions may result in denial of coverage under the Singing Machine Extended Warranty.

Käufer zeichnet: You may be required to provide proof of purchase as a condition for receiving service under the Singing Machine Extended Warranty.

Service-Center:

The Singing Machine Unternehmen
4060 E. Jurupa Street, Unit B
Ontario, CA 91761
USA

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